FAQs (Frequently Asked Questions)

A MSSP is a Managed Security Service Provider.

A MSP manages a company’s IT structure and user systems from a remote location. MSPs can act as your network administrator and disaster recovery expert all in one. MSPs remotely monitor your IT network so it can find and correct problems before they become issues that adversely affect your customers, clients, patients, or vendors to maintain business continuity. Ranger provides both functions.

Ranger’s services include design, setup, installation, monitoring, updates, and ongoing support. Specific services offered may include:

• Network Infrastructure Management
• Server Management
• Desktop and Endpoint Management
• Advanced Security Management
• Data Backup and Disaster Recovery
• Cloud Services Management
• Software as a Service (SaaS) Management
• Help Desk and Technical Support
• Vendor Management
• IT Consulting and Strategic Planning
• Compliance as a Service (CaaS)

MSPs/MSSPs proactively manage IT and are involved continuously with the client being an integral part of the operations and planning. They are generally inclusive of products and services.

SPs provide the expertise and coverage for necessary/required IT needs including many types of IT software and hardware maintenance, monitoring and upgrades. We also manage security so you can focus on the critical functions of your business.

Yes, however there is a baseline of required essential security foundations that must be in place.

We serve a variety of industries including medical, financial, government contractors, manufacturing and construction, property management, and many more.

Yes. Compliance standards are guidelines or rules that organizations must follow to meet legal, regulatory or industry requirements. We are experts in the NIST and CMMC arena. We also offer a comprehensive Compliance as a Service (CaaS) program to ensure your business is meeting regulatory, insurance requirements, or other requirements.

We offer an advanced security stack based on zero-trust principles and include services and products in the following areas:

• Cybersecurity solutions
• Threat detection and prevention
• Incident response planning
• Security risk analysis
• Risk management
• Security policy assessment
• Intrusion and threat monitoring

We use the most up-to-date data security platforms and make sure clients always have updates as they are developed. We place a high value on protecting client confidentiality and our focus is on protecting the integrity of the client’s network infrastructure and data. As such, we do not review browsing activity or history, email content and recipients, or database information, unless requested by Clients. If sensitive information is seen, it remains confidential.

Ranger has help desk office hours from 7am and 7pm Monday – Friday, which covers most client needs. For issues occurring outside those hours, there is an active on-call system where response will be within 2 hours based on standard processes. Often these processes are tailored to individual client needs.

In coordination with the client, Ranger monitors and applies vendor patches and updates. Warranty status and system End-Of-Life dates are also monitored and presented to the client in order to appropriately plan and budget for replacements.

Each component in the plan has its own price, some are one-time fees, some are monthly or annual recurring charges, but all are discussed and documented in our quote to a potential client.

Yes, of course. We work with clients who choose to keep some operations in-house.

Yes. Almost all services are cloud based.

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